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Supporting user-friendly design of flexible Business Processes in StPowla @TECHREPORT{FMPRS08, title = {{Supporting user-friendly design of flexible Business Processes in StPowla}}, author = {{Paola} {Fantini} and {Carlo} {Montangero} and {Claudio} {Palasciano} and {Stephan} {Reiff-Marganiec} and {Laura} {Semini}}, abstract = {The integration of BPM and SOA has the potential to lead to increased agility, lower development and maintenance costs and a better alignment between business and IT. However, it still requires large efforts by highly skilled personnel. The Service-Targeted Policy-Oriented WorkfLow Approach attacks this problem by integrating workflows and services with policies to clearly distinguish between the core process description and the variations. This paper presents a rst assessment of the impact of the approach on the design of business processes. To this end, we exploit a case study, namely the activation of VoIP services by a re-seller of telecommunication services.}, number = {PISATR0825}, year = {2008}, url = {http://rap.dsi.unifi.it/sensoriasite/StPowla4BPD08-TR.pdf}, institution = {Dipartimento di Informatica, Universit\\'a di Pisa}, keywords = {business process, policies}, partner = {LEICESTER, MPI, PISA}, task = {T1.3}, }
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